Refund policy
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
📦 Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging
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Proof of purchase (order number or receipt) is required
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Return requests must be initiated within 14 days of delivery
To start a return, please contact us at support@smartlyo.co with your order details.
🚫 Non-Returnable Items
Certain items may not be eligible for return, including:
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Items on sale or clearance (except if defective or damaged)
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Personal care or hygiene-related products (if applicable)
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Items damaged due to misuse, mishandling, or normal wear and tear
🔄 Refunds
Once we receive and inspect your returned item:
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We will notify you via email regarding the status of your refund
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If approved, your refund will be processed to the original payment method
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Refunds typically take 5–10 business days, depending on your bank or payment provider
❌ Order Cancellations
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Orders can be cancelled within 12 hours of purchase
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After 12 hours, the order may already be in processing or shipped and cannot be cancelled
🚚 Return Shipping Costs
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Customers are responsible for return shipping costs
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If the return is due to a defective, damaged, or incorrect item sent by us, we will cover the return shipping cost
🚚 Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your card provider or bank
🌍 International Orders
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Customers are responsible for return shipping costs on international orders
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Any customs duties or taxes paid are non-refundable
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We are not responsible for delays caused by customs or international carriers
📩 Contact Us
For any return or refund inquiries, please contact us at:
Support@smartlyo.co
We aim to respond within 24–48 hours.