Terms of service

1. Overview

This website is operated by Smartlyo. Throughout the site, the terms “we”, “us” and “our” refer to Smartlyo. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions.
Please read these Terms & Conditions carefully before using our website.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your country

  • You will not use our products for any illegal or unauthorized purpose

  • You will comply with all applicable laws while using our service

3. Products & Services

  • All products are subject to availability

  • We reserve the right to discontinue any product at any time

  • Product images are for illustration purposes only; actual products may vary slightly due to lighting, packaging, or manufacturer updates

4. Pricing & Payments

  • All prices are listed in USD on Smartlyo

  • Prices are subject to change without notice

  • Payments are processed securely through authorized third-party payment gateways.

  • We do not store your credit or debit card details

5. Order Processing & Shipping

  • Orders are typically processed within 1–3 business days

  • Estimated delivery time for international orders is 7–14 business days

  • Shipping times may vary due to customs, weather, or carrier delays

  • We are not responsible for delays caused by external factors beyond our control

  • For full details, please see our Shipping Policy

6. Order Accuracy

Customers are responsible for providing:

  • Correct shipping address

  • Accurate contact information

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Failed deliveries due to incomplete or incorrect information

7. Returns & Refunds

Our Refund & Return Policy is available on a separate page and forms part of these Terms & Conditions. Please review it carefully before making a purchase.

8. Cancellations

  • Orders can be cancelled within 12 hours of placement

  • Once an order is processed or shipped, it cannot be cancelled

9. Intellectual Property

All content on this site, including:

  • Text

  • Images

  • Logos

  • Graphics

is the property of Smartlyo and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses resulting from misuse of our products

  • Delays or failures caused by third-party services (shipping carriers, payment processors)

11. Third-Party Services

We may use third-party tools and services. We are not responsible for the content, policies, or practices of third-party websites or services.

12. Business Policy Notice

This Terms & Conditions page applies to all purchases made through Smartlyo. For more details, please also review our Shipping Policy and Refund & Return Policy.