Shipping policy

Thank you for shopping with Smartlyo. Below are the details of how we process and ship orders.

📦 Order Processing Time

  • Orders are processed within 1–3 business days

  • Orders are not shipped on weekends or public holidays

  • Once your order is processed, you will receive a shipping confirmation email

🌍 Shipping Destinations

We ship to most international countries using trusted global logistics partners.
If we are unable to ship to your location, you will be notified promptly and any payment made will be refunded.

⏳ Estimated Delivery Time

Delivery times vary depending on destination:

  • International Orders: 7–14 business days (estimated)

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to customs clearance, weather conditions, or carrier-related issues

If your order has not arrived within 20 business days, please contact us so we can assist you.

🚚 Shipping Carriers & Fulfillment

We work with reliable international shipping carriers and fulfillment partners to ensure safe and timely delivery of orders.

🔍 Order Tracking

  • Tracking information will be provided via email once your order has shipped

  • Tracking updates may take 24–48 hours to appear after shipment

💰 Shipping Costs & Customs Fees

  • Shipping costs (if applicable) are displayed at checkout

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country

❗ Incorrect Address

Please ensure your shipping address is accurate before placing your order.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Failed deliveries due to incomplete or incorrect address details

📦 Lost or Delayed Shipments

If your order is delayed or appears lost in transit:

  • Please contact us at support@smartlyo.co

  • We will investigate the issue with the carrier and assist you accordingly

📩 Contact Us

For any shipping-related questions, please contact us at:
Support@smartlyo.co

We aim to respond within 24–48 hours.

🏷️ Business Policy Notice

This shipping policy applies to all orders placed through Smartlyo.